Frequently Asked Questions

Q. How quickly can services start?: A. We ideally want 3 business days after the assessment, but urgent care may begin with 24 hours notice or less when requested.
Q. Does insurance cover the cost?: A. Only long-term care insurance policies cover our services. Health insurance policies do not cover the cost of in home care unless there is a long-term care rider.
Q. Does any government program such as Medicaid or Medicare cover the cost?: A. Not at this time. Medicaid or Medicare do not cover personal care services for ongoing in-home needs.
Q. What happens when the caregiver needs time off?: A. No problem, we have caregivers ready to fill in shifts if someone needs off. Our relief caregiver will have similar senior care experience to cover the scheduled shift. The primary caregiver can pre-schedule time off as needed as long as they give proper notifications to the client and office manager. Most caregivers prefer no regular time off from the scheduled shift. If the caregiver becomes ill, we work to replace her as soon as we are notified of the primary caregiver’s sickness.
Q. Can you provide short term care?: A. Yes we do short term care, called Respite Care, whenever someone needs a break or vacation.
Q. What if there is a two people living in the home?: A. Unlike other Caregiver Agencies, we do not charge extra for a second person living in the home.
Q. Can you provide services only on weekdays or only weekends?: A. Yes we provide services every day, Absolutely! We can structure services any number of days you want.
Q. What is the initial deposit?: A. The deposit is an amount equal to two weeks of service.
Q. What if the client has to go into a facility, before the service period ends?: A. If the client goes to a facility, we will suspend services until the client returns home.