FAQ

Q. How quickly can services start?

A. We ideally need 3 business days after the assessment, but urgent care may begin with 24 hours notice or less when requested.

Q. Does insurance cover the cost?

A. Only long-term care insurance policies cover our services. Health insurance policies do not cover the cost of in home care unless there is a long-term care rider.

Q. Does any government program such as Medicaid or Medicare cover the cost?

A. Not at this time. Medicaid or Medicare do not cover any personal care services.

Q. What happens when the caregiver needs time off?

A. We send in a relief person with similar experience to provide relief. The primary caregiver can take time off when they want as long as they give proper notifications to the client and office manager. Sometimes the caregiver prefers no regular time off. If the caregiver is ill, we can replace them quickly.

Q. Can you provide short term care?

A. Yes we do short term care, called Respite Care, whenever someone needs a break or vacation.

Q. What if there is a two people living in the home?

A. Unlike other Caregiver Agencies, we do not charge extra for a second person living in the home.

Q. Can you provide services only on weekdays or only weekends?

A. Yes, Absolutely! We can structure services any number of days you want.

Q. What is the initial deposit?

A. The deposit is an amount equal to two weeks of service.

Q. What if the client has to go into a facility, before the service period ends?

A. If the client goes to a facility, we will suspend services until the client returns home.